FAQ

What Is Jaya Grocer Online?
Jaya Grocer Online is a one-stop online centre for all your daily needs. We provide excellent online shopping experience via our content, personalizati...
Thu, 25 Aug, 2016 at 10:13 AM
What email can I direct to if I want to apply for a job in Jaya Grocer?
You can straight away send an email to jobs@jayagrocer.com or info@jayagrocer.com regarding job vacancies in Jaya Grocer. Don't forget to attach...
Thu, 25 Aug, 2016 at 10:35 AM
How do I search for products in your website?
It is just simple step! You can type the keywords in the search bar which can be found at the top center of the website. Once you are done, click the s...
Thu, 25 Aug, 2016 at 10:26 AM
How do I contact your Customer Support team if I experiencing a problem surfing your website?
Call us daily from 9am - 9pm at +603 7734 3303 or email us at customer@jayagrocer.com for more info. You can also chat with us via chat box at the botto...
Thu, 25 Aug, 2016 at 10:50 AM
What are the differences between "Add to cart" and "Add to list"?
Here's a quick knowledge! "Add to cart" is a way to create a list of items by adding them to your cart, which you will keep an eye of ...
Tue, 13 Sep, 2016 at 3:00 PM
When does your newest branch in The Gardens Mall, Midvalley will be open?
We will keep you updated on this newest branch from time to time to keep this excitement continues! Stay tuned with Jaya Grocer.
Tue, 13 Sep, 2016 at 2:56 PM
What methods of payment can I used?
We only accept cash on delivery and plug and pay by CIMB at the moment. However, we will introduce payment via credit card soon for your fine convenienc...
Tue, 13 Sep, 2016 at 2:57 PM
What is “Plug and Pay by CIMB”?
Plug and Pay is a mobile point of sale provided by Jaya Grocer that allows you to make the payment right away at your doorstep. The card reader is able...
Tue, 13 Sep, 2016 at 3:01 PM
Why are items sometimes out of stocks?
Every effort is made to maintain the availability of items shown in the online store, but due to popularity and supply issues, some products may not alw...
Tue, 13 Sep, 2016 at 3:02 PM
Can I place an order online and pick it up at Jaya Grocer store?
All ordered products will be distributed by our riders straight away to your doorstep thus it is not possible to collect online purchases from store. We...
Tue, 13 Sep, 2016 at 3:06 PM